Internet access with a MojoKnows Traveller Package
The most common problem when using the Internet via a SIM Card with an iPhone/iPad in Australia is that there is an existing
access profile on the device (usually created by the mobile provider in your home country) that 'blocks' the Internet Access in Australia.
If, after your arrival in Australia, you can make phone calls (in the case of an iPhone), but cannot use the mobile Internet, then the first thing
you should check is if there is any profiles installed on your device. Go into the Settings App, then choose
General -> Profiles. If you have a 'Profiles' entry under 'General', go in there and delete any profiles that look like they come from a mobile provider
in your home country. This fixes the Internet access problems in most cases. If not, see below.
To use the internet with your iPhone / iPad / Android device, you need the correct carrier settings. After your arrival in Australia, with your SIM card in,
these are usually updated automatically. However, sometimes this does not happen. If you are able to make calls and send texts, but have no access to the internet,
a problem with your carrier settings might be the reason. In this case, read the following instructions on how to set up your device manually.
Please note that if you are using a BlackBerry Phone you will NOT be able to access the Internet using any prepaid SIM Card in Australia.
Internet settings for Android
Carrier Settings can be found under "Access Point Name" (APN).
To change your APN setting in your Android device, first press Menu on the home screen. Go to Settings > Wireless & networks > Mobile networks > Access Point Names > Press Menu and add New APN.
Enter "amaysim" as name, "internet" for APN, "WAP2.0" for MMS protocol, "505" for MCC and "02" for MCN.
The Authentication Type is "none", all other fields can be left empty as they are.
Save the settings, your internet should work now!
Internet settings for iPhone / iPad
First, check in Settings if cellular data is turned on (Settings >
Cellular Data > "ON"). If it says "OFF", switch it on and check if the internet is working now.
If this was not the problem, connect your iPad or iPhone to iTunes next. This will show an update for carrier settings in case there is one. Otherwise
you need a computer and the free iPhone Configuration Utility software, which can be downloaded for Mac or Windows here:
http://www.apple.com/support/iphone/enterprise.
After successfully installing the program, connect your device to the computer, abort a starting synchronisation and start the iPhone Configuration Utility.
Click on “Configuration Profiles” (4th menu item on the left side) and then click on the "NEW" symbol in the upper left corner to create a new profile.
For the name, enter "MojoKnows“, for identifier "au.com.mojoknows“, for organisation "MojoKnows“ and as description
"Test Profile“ (see picture).
Next, click on “APN” in the menu down to the left. Enter "internet" for the Access Point Name, the other fields remain as they are.
This done, install the new profile on the device. Select your iPhone / iPad in the menu on the left under "Devices" and select the tab "Configuration Profiles“ in the menu above.
The new profile named "MojoKnows" appears as well as an install button.
Click on the button and you get a notification on your device. Confirm the question whether to install the profile with "Yes". Then, set your device to
flight mode (Settings > Flight Mode > "ON"). This sets the connection to the carrier back. Switch the flight mode back to "OFF" - your internet should work now!
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