Hello! De Fr

MojoKnows offers products and services for visitors to Australia – our aim is to make your stay as pleasant as possible. We offer prepaid australian SIM Cards for mobile phones, Internet access on the go and practical accessories for mobile phones. We also offer a unique tax file number application service that allows you to receive your tax file number for your Working Holiday Visa via text message and email, and our mail redirection services ensures that you can read your postal mail on the go, even on your smartphone - and we pride ourselves on our customer support! Please also visit our Facebook page where we give practical tips for travelling in Australia.

  • The Sim-City-Pack really thrilled me. There wasn't even one problem, and it was extremely cheap. i didn't even use up all the initial balance!

    Wolfgang from Kingsfield, Germany

  • you are great

    Dominique from Switzerland

  • Unusually good service

    Ilya from Mühltal in Germany

  • facebook on your phone is really free!? how cool is that!

    philipp from Wuppertal, Germany

  • Top site

    Lena from frankfurt on the main

  • your wifi box is really good, Large Praise

    Daniela from Berlin

  • Perfect service

    Raquel from Swizterland

  • The Traveller package was exellent! it helped me alot - thanks thanks

    Andre from Visbek, Germany

  • very good service and a great website

    Wolfgang from München, Germany

  • I've said it before - your service really is 1st class. I will definitely recommend you to my friends.

    Michael S.

Changes to the rules governing the activation of prepaid SIM cards in Australia

On Monday May 30th 2016 the Department of Immigration has enforced a tightening of the rules around the activation of prepaid mobile SIM Cards in Australia.

Background

In order to activate an Australian SIM Card the identity of the user of the SIM card has to be verified. Australians can use their drivers license for this, but visitors from other countries always had to use their foreign passport together with the associated visitor Visa as a means of identification.

Prior to May 30th 2016 your prepaid SIM card could be activated as soon as your visa for your trip to Australia had been issued. As visas are usually issued anywhere between a couple of days and several months prior to your arrival in Australia, that meant it was easily possible to activate your SIM card while you were still at home, i.e. prior to arriving in Australia.

When you activate your SIM card the validity of your visa is checked, and with the change effected on May 30th 2016 your visa is now 'validated' only once you have cleared customs in Australia. This means that the activation of your SIM card is now possible as soon as you arrive in Australia, but not earlier.

Changes to MojoKnows products

MojoKnows has always put customer service first - we assist you with the activation process of your SIM card, and as a result, there is no need for you to spend any extra time with these sometimes difficult processes.

That means that as a MojoKnows customer, the changes for you are actually minor - rather than being able to use your MojoKnows product immediately after landing, you have a delay of - usually - about two hours until you can use it; you don't need to do anything extra - simply put your australian SIM card in your phone when you arrive, and turn the phone off and on again after two hours. You will get a text message from us when your service is active.

Detailled changes for individual products

  • NakedSIM Pack Active
  • Working Holiday Pack
  • SIM City / SIM CityMax / CityJunior
  • TabletSIM Veni / Vidi / Vici
  • AnywherePlus / SmartphonePlus / Explorer / SmartJunior
  • WifiPlug / WifiBox (und Varianten)

Any products or services not listed above are not affected by these changes to Australian Immigration procedures.