Hello! De Fr

MojoKnows offers products and services for visitors to Australia – our aim is to make your stay as pleasant as possible. We offer prepaid australian SIM Cards for mobile phones, Internet access on the go and practical accessories for mobile phones. We also offer a unique tax file number application service that allows you to receive your tax file number for your Working Holiday Visa via text message and email, and our mail redirection services ensures that you can read your postal mail on the go, even on your smartphone - and we pride ourselves on our customer support! Please also visit our Twitter page where we give practical tips for travelling in Australia.

  • your wifi box is really good, Large Praise

    Daniela from Berlin

  • Top site

    Lena from frankfurt on the main

  • I've said it before - your service really is 1st class. I will definitely recommend you to my friends.

    Michael S.

  • The Traveller package was exellent! it helped me alot - thanks thanks

    Andre from Visbek, Germany

  • very good service and a great website

    Wolfgang from München, Germany

  • The Sim-City-Pack really thrilled me. There wasn't even one problem, and it was extremely cheap. i didn't even use up all the initial balance!

    Wolfgang from Kingsfield, Germany

  • Unusually good service

    Ilya from Mühltal in Germany

  • you are great

    Dominique from Switzerland

  • facebook on your phone is really free!? how cool is that!

    philipp from Wuppertal, Germany

  • Perfect service

    Raquel from Swizterland

I have trouble accessing the Internet with my Smartphone
Your iPhone (and, for that matter, any other SmartPhone - except the Blackberry!) will like it in Australia ! But just in case, here's a couple of tips that will help you in case you are encountering any issues when you arrive:
  1. Your Phone is locked

    This case typically happens if you purchased your phone together with a plan from a mobile service provider. Because the mobile service provider (Vodafone, ...) has subsidised the cost of the phone, they lock it to their network, so that you cannot use a different SIM Card in the phone. However in most cases it is possible to remove this SIM Lock. More details about SIM Locks can be found hier. If you have an iPhone and purchased it directly from Apple, either Online or in an Apple Store, then it will be unlocked and you won't have any issues.
  2. Your Phone still tries to use your home Internet Access Profile

    Many mobile service providers create an Access Profile (iPhone) / Access Point (APN, Android) to configure the phone to access the Internet. If you get one of our SIM Cards and have problems accessing the Internet but can make phone calls, most likely the reason is that your 'home' access profile is still there and interfers with the Australian SIM Card.

    If you experience this problem it is usual sufficient to simply remove the Access Profile from your home service provider (you can re-establish that after come back from Australia). We have a (german audio only) Video where we show you how this works on an iPhone: