1. You get your Australian mobile number before you depart for your trip, so you can pass it on to friends & family at home.
2. We speak your language: Our customer support team can converse with you in English and German:
   • You can reach us 7 days a week from 8am to 8pm Sydney time via phone (in Australia: +61 410 665646 , in New Zealand: +64 488 93 666)
   • Contact us anytime via WhatsApp: +61 410 665646
   • As a customer you also get access to & $50 credit for our innovative SMS service - any question answered.
3. Free Replacement: Problems can occur - if the SIM card does not work you'll get a free & immediate replacement.
4. No contract: There is no contract, all our offers are prepaid. The indicated costs are one-off costs you pay when you order - if you do not need extra credit that's all you ever pay.
5. No roaming costs: You're using a local SIM card, and therefore avoid roaming costs - incoming calls and SMS in your destination country are completely free, and there's also no data roaming charges.
6. Ideal for both short trips and long-term travels: You can use the SIM card as long as you like - once the included starting credit is used up you can always add more credit.
7. Works with all devices: All our SIM cards work perfectly with Apple's iPhone family as well as Android and Windows Phone based smartphones. Older devices are also supporte, just keep in mind that they usually don't have access to all the available network frequencies and therefore provide less coverage. Blackberry phones are also supported, however they cannot access the internet.
8. All ages: All our products can be ordered by minors as well - so if you need a SIM for a school exchange or language class for your son or daughter, simply make sure you order in their name, using their details, esp. if they travel on their own.
9. All sizes: All our SIM Cards are TrioSIMs, i.e. they fit (size wise) in ANY phone (they can be used either as a Standard, Micro- or Nano-SIM).

Once the included starting credit is either used up or expired, you can add another base package or a dedicated data pack - you can also do this before you run out of credit of course and any existing credit will be rolled over.

To do that simply visit your MojoKnows Account and pick the desireed recharge pack from the "Recharge your SIM Card here" menu.

You can also already order these extra pack upfront - so if you plan to stay for say 7 weeks in Australia you can ask us to add another base pack just before the 1st one expires, so that you have continuous access to call, text message and data services during your entire stay.

Recharge Packs (if you require additional credit)

• 2GB Data Topup - € 12.95
  This is a short term topup, usable for 7 days.
• International Call/SMS Credit - € 23.95
  Over 2 hours of phone calls to France or 50 minutes to Austria or Switzerland. Also good for 100 international text messages.

Base Packs:

• Base Pack 10GB (28 days) - € 33.95
  10GB mobile data, unlimited phone calls and text messages to standard Australian numbers, plus unlimited phone calls to Germany, the UK, USA, Canada and New Zealand and $5 for other international calls and SMS - all usable for 28 days. And any remaining data from your current base pack goes straight into the data safe - up to a maximum of 200GB!
• Base Pack 20GB (35 days) - € 43.95
  20GB mobile data, unlimited phone calls and text messages to standard Australian numbers, plus unlimited phone calls to Germany, the UK, USA, Canada and New Zealand and $10 for other international calls and SMS - all usable for 35 days. And any remaining data from your current base pack goes straight into the data safe - up to a maximum of 200GB!
• Base Pack 28GB (42 days) - € 53.95
  28GB mobile data, unlimited phone calls and text messages to standard Australian numbers, plus unlimited phone calls to Germany, the UK, USA, Canada and New Zealand and $15 for other international calls and SMS - all usable for 42 days. And any remaining data from your current base pack goes straight into the data safe - up to a maximum of 200GB!
• Mega Pack 60GB (180 days) - € 129.95
  60GB mobile data, unlimited phone calls and text messages to standard Australian numbers, plus unlimited phone calls to Germany, the UK, USA, Canada and New Zealand and $50 for other international calls and SMS - all usable for 180 days. And any remaining data from your current base pack goes straight into the data safe - up to a maximum of 200GB!
• Base Pack 150GB (365 Days) - € 219.95
  150GB mobile data, unlimited phone calls and text messages to standard Australian numbers, plus unlimited phone calls to Germany, the UK, USA, Canada and New Zealand and $100 for other international calls and SMS - all usable for 365 days. And any remaining data from your current base pack goes straight into the data safe - up to a maximum of 200GB!

Note that when you add any of these recharge packs any remaining data from a previous pack is automatically rolled into your data safe, up to a maximum of 50GB. Data in the data safe has no expiry - as long as you have an unexpired base pack you can use it !

• To check your balance dial #100*2# free of charge and your balance will appear on the display (you will need to click through for all details)
• Alternatively, if you have Internet Access, simply visit your MojoKnows Account where you can check your balance at any time.

Der Name ist Programm. Dieses Paket ist ideal für alle Reisenden die länger in Australien sind und sich nicht monatlich mit der Aufbuchung von neuem Guthaben herumschlagen wollen. Dazu ist das Angebot preislich attraktiv wenn ihr monatlich bis zu 12.5GB Daten braucht und damit das ganze Jahr mit dem Startguthaben gut hinkommt - sollte euch das Guthaben vor Ablauf der 6 Monate ausgehen könnt ihr natürlich problemlos Guthaben nachbuchen.

Mit dem Ein-Jahr-Australien-Paket könnt ihr optimal auch von unterwegs euren daheimgebliebenen via Facebook, Email oder Blog eure neusten Erlebnisse zukommen lassen . Wir empfehlen dieses Paket insb. wenn ihr ein modernes Smartphone habt (z.B. iPhone 5 oder neuer) und auch in Westaustralien, dem Northern Territory oder Tasmanien unterwegs seid, da es dort mit dem günstigeren SIM City Package ausser in den Hauptstädten nur selten Empfang gibt.

• To ship to Germany (and to any other country outside Australia) : EUR 4.90.
• To ship to an address in Australia for pickup after your arrival: EUR 5.60.

Australia generally uses the standard 900 and 1800 MHz GSM network - which means if you are from anywhere in the world except the Americas your phone will work fine. If you are from a country in the America's you should check the specification of your mobile - most modern mobile phones can handle multiple frequencies - for Australia you need GSM 900 and 2100 MHz for 3G (fast data). Please note: On December 1st 2016 Telstra has shut down their old 2G/GSM network. This means that if your phone only supports 2G (i.e. is pretty old or basic), you won't get any more reception with a Telstra based product. You should upgrade your phone - or use the SIM City Classic Package - the network that is used there still offers 2G/GSM until March 2017, then that network will be shut down as well.

To take full advantage of Telstra's superb mobile network you need a modern smartphone (i.e. iPhone 5 or newer) that supports 3G on the 850MHz band and ideally also 4G/LTE.
The second thing you should check is that your mobile is not locked to your provider's network - this can happen if you purchased your mobile phone in a bundle with a SIM Card, or got it subsidised with a mobile contract. In either case you should check with your mobile network provider at home whether you can use a prepaid SIM card from a different provider in your phone or, if not, if they can remove that network lock for you. In most cases that is possible either for free (if you had your phone for a certain amount of time) or for a fee.

UK:
• If you don't mind the expense, you can use a service like Mobile Unlocked
• O2 - Online-Formular
• Vodafone - see 'How do I get a network unlock code' ; if you pay monthly you can fill out this Online Form
• EE (Orange & T-Mobile) - £ 20.42 Admin Fee, call 150 to get started
Germany:
• Unlocking Online for german T-Mobile Customers
• Unlocking Online for O2 Customers in Germany
• Unlocking Online for Vodafone CallYa Customers in Germany
• Unlocking Online for ePlus Customers in Germany
Switzerland:
• Sunrise - written request to the provider required
• Swisscom - call or written request to provider required
• Orange - Email to the provider required

Samsung Region Locking

Since 2013 Samsung is shipping new smartphones that are sold in the European Union with a new type of Region Lock (also called EU-Lock) - in practice this means that you need to use such a phone with a local, European SIM, for a phone call that lasts at least 5 minutes first, before you can take it overseas. This is in addition to the general "SIM Lock" mechanism described above. If you plan to use such a phone, please make sure to read the instructions on the box carefully - this article has more information.