Mail Holding / Forwarding - Mail Forwarding

After you book your digital Mail Forwarding Service, you will get the postal details for your mail address which you can use while you are travelling in Australia. Once we receive any mail for you we will either directly send it to you, when you have a current Mail forwarding address saved in your account or we will get in contact with you asking for a new forwarding address. As soon as you update your forwarding address we will forward the outstanding mail to you. We can forward your mail to any address worldwide.

Yes, of course. We send all parcels via registered post, that we can track them on their way to you. To forward parcels we have to charge extra costs as we sometimes need to wrap parcels up new. Further we have to charge the postage within australia. The costs of forwarding parcels within Australia can vary between $5 and $15.

You can always add more time to an existing mail service if you find you need it for longer than originally anticipated.

Per month the service costs EUR 9.99; which is roughly EUR 0.33 per day.

The base price of the service already includes the postage and handling costs to forward standard letters and postcards of non-commercial quantity (up to 10 letters within Australia, 5 letters to New Zealand).

If you have a mail service and receive parcels or 'value letters' (i.e. letters containing a bank card) then we will forward them on to you at a cost. All parcels and value letters are sent trackable (via Registered Post). The cost for the forwarding is based on postage costs, a handling fee and the cost to make the item trackable within Australia. For details on these cost pls see this document here.

Your MojoKnows mail address won't change, even if you are travelling in New Zealand. As soon as you get mail and you want us to send it to you, you need to give us a valid address or the city you are staying, that we can forward it to a Post Office c/o Poste Restante

The MojoKnows Forwarding Service is build on the australia Post. As there are many factors we don't have an impact on, we can't give a guarantee for the letter transferring of the australia Post. Further letters won't be transferred if the address is incorrect or the recipient is a hostel, backpackers or caravan park not knowing or accepting about getting mail for a guest. Reasons why we recommend our costumers the digital Mail Service, as the mail will be scanned and electronically stored in our system. For the mail forwarding we recommend sending mail to a PostOffice, as they keep your mail for two weeks after receiving.

Unfortunately not. For technical reasons we can only accept mail addressed to you. If your friend is also interested in this service, they can create their own account on MojoKnows. Mail we receive for non costumers will be returned to sender.