MojoKnows website privacy policy

We are extremely concerned to protect your privacy and confidentiality while interacting with our content, products and services. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy

We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features.

Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your personal information that is collected on the Site to others. We will, however, disclose your personal information to our third party service providers under certain circumstances. These third parties may not use your personal information other than to provide the services requested by us. In addition, we may provide aggregated statistics about our users, sales, traffic patterns, and related Site information to third parties. We reserve the right to use or disclose in any manner information that is not personally identifiable.

Here is a list of the information we collect, and why it is necessary to collect it:

(1) Basic identification and contact information, such as your name and contact details.

This information is used:

1.1 To provide you with the services which you request;
1.2 To maintain our accounts;
1.3 For billing;
1.4 To enable us to answer your enquiries;
1.5 For verifying your identity for security purposes;
1.6 For marketing our services and products;
1.7 To help make our web site as useful to you as possible;
1.8 Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

(2) Your domain name and e mail address

Are recognised by our servers and the pages that you visit are recorded. This information is used:

2.1 In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site
2.2 To send you news about the services to which you have signed up
2.3 To tell you about other of our services.

You may "opt out," or unsubscribe from our newsletters and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive from us.

(3) Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a page certified as secure by Comodo Inc (http://ssl.comodo.com). You will note that this page has a web address starting “https”, not “http”. The additional “s” denotes its secure status. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to our contracted merchant service provider, who automatically arranges the charge to your credit card. We do not store your credit card data on our servers.

Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system.

(4) Your MojoKnows personal profile

Is available to be seen by members throughout the world. No contact details whatever are given out with it. This information is not used for marketing purposes of any sort. Information, which does not identify any individual, may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Some of this information is classified as sensitive information by the Australian Data Protection Acts. We make the assumption that in giving this information to us, you consent to our holding it for as long as is necessary to meet our business and legal requirements.

(5) Information volunteered by you

For a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

(6) Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:

6.1 To maintain our accounts and affiliate records;
6.2 For billing;
6.3 To enable us to answer your enquiries;
6.4 For verifying your identity for security purposes;
6.5 To send you news about the services to which you have signed up;
6.6 To tell you about other of our services.

(7) Business information

This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Usage of cookies

We use cookies and IP Addresses to provide certain features that are personalized. We may also use cookies to assist us in delivering content specific to your interests, such as informing you of certain third party offerings.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as personalization. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of MojoKnows features, and we recommend that you leave them turned on.

Our Security Measures

We have put into place reasonable physical, electronic and managerial procedures to help safeguard and prevent unauthorized access to, use and/or disclosure of your personal information. Although we use reasonable efforts to safeguard the security of your personal information, transmissions made on or through the Internet and personal information stored on our servers are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via e-mail are not protected by encryption and are vulnerable to interception during transmission.

Protecting Yourself:

You are solely responsible for safeguarding and maintaining the secrecy of your account, passwords and/or any account information in your possession or control, and it is important to keep us updated with your most current contact information. Please be careful and responsible whenever you are online. The Site contains links to third parties who may collect information directly from you. Each of the websites linked from the Site may have separate privacy policies and data collection practices, independent of MojoKnows. MojoKnows has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites, nor does MojoKnows make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.

Disclosure to Government

Disclosure to Government and their agencies : we are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

Changes To Our Policy

MojoKnows reserves the right to modify or supplement this Privacy Policy at any time. If we make any changes, we will update the Site and Privacy Policy to include such change and notice thereof. Please review this Privacy Policy often to review any changes that may affect your use of the Site. Your continued use of the Site once the revised Privacy Policy has been posted on the Site affirms your agreement to such changes.

Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Corrections and Access to Personal Information:

We are committed to ensuring that the personal information we hold for each registered user is accurate, up-to-date and complete. You have the right to access your personal information in our files and to update or remove that information as necessary, subject to any legal restrictions that would prohibit such action. To access your personal information, please contact our Privacy Compliance Officer by telephone, e-mail or post at the numbers and address provided below. Please be sure to specify what information requires updating or removal. Corrections will be made at no cost to you. We will endeavour to keep these fees as reasonable as possible and will alert you to the charge and amount prior to executing your request. In these instances, you will be given the opportunity to withdraw your request.

This confidentiality policy has been compiled so as to comply with current Australian, UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:

MojoKnows
PO Box 382
Sutherland NSW 1499
Australia

You can also contact us via email at: privacy@mojoknows.com.au